Last updated: October 21, 2026

Returns

We accept return requests within 48 hours of delivery of your order, subject to the conditions outlined in this policy.

To be eligible for a return, items must be in the same condition in which they were received, unworn or unused, with all original tags attached and in their original packaging. Items that have been used, damaged, or handled beyond what is necessary to inspect them may not qualify for a full refund, subject to applicable law.

Please contact us within 48 hours of receiving your order to request a return and obtain instructions before sending any item back.

How to Start a Return

To initiate a return, email us at roshanyaserhassan@gmail.com within 48 hours of delivery.

Please include your order number, the reason for the return, and photographs of the item if it is damaged, defective, or incorrect.

Our team will review your request and provide the next steps. Please do not ship any item back until you have received return instructions from us.

Unless otherwise stated or required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if you receive a damaged, defective, or incorrect item.

Please provide your order number and relevant photographs so we can assess the issue and arrange an appropriate resolution.

Your rights under applicable consumer protection laws remain unaffected by this policy.

Non-Returnable Items

Certain items may not be eligible for return due to their nature, condition, or specific product terms disclosed at the time of purchase.

Please contact us if you are unsure whether your item qualifies for a return. Any exclusions are subject to applicable consumer protection laws.

Exchanges

If you wish to exchange an item, please contact us within 48 hours of delivery.

Exchanges are subject to product availability and the applicable return conditions. Our team will confirm the process and any applicable shipping charges.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Online Payments

For orders paid online by card, approved refunds will be processed to the original payment card within 5–7 business days after refund approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Cash on Delivery (COD) Orders

For orders paid via Cash on Delivery (COD), approved refunds will be provided through either:

  • Store credit, which can be used toward a future purchase; or

  • Bank transfer, subject to the customer providing the required bank details and successful verification.

Our team will confirm the available option and any necessary steps when processing your refund.

Original shipping charges and return shipping costs for change-of-mind returns are generally non-refundable unless otherwise stated or required by applicable law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests are subject to the order's processing and dispatch status and applicable law.

Contact Us

For return requests, exchanges, cancellations, damaged or incorrect items, and refund inquiries, please contact us at:

Email: roshanyaserhassan@gmail.com

We recommend contacting us promptly so that we can assist you within the applicable return window.